We have discontinued live phone support.
Why? Sometimes we get asked "why not?" and the answer is: because we care about you and we respect your time. You have better things to do than to wait on hold while we give personal one-on-one attention to fellow customers.
Our technical support staff deals with thousands of customers at a time. We have to be able to keep the customer information within the same portal so that it is available to anyone who gets involved with the ticket. This ensures that our staff is able to service our customers in the most efficient manner possible.
For support, we utilize the most advanced CRM platform available. Our support portal not only helps us deliver valuable support resources directly to your inbox, but it also keeps detailed records about your issue in one place. This helps to ensure that we can quickly and accurately solve your issue in the most effective manner possible.
If You Need One-On-One Live Support: If you absolutely require one-on-one live support we suggest visiting your local marine dealer. They are uniquely qualified to give you face to face assistance and walk you through step by step procedures to find a solution to your problem.