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Warranty FAQs

What do I need to do to be eligible eligible for the NorCross Marine Products warranty?

First you must complete and submit the Warranty Registration Form within 15 days of purchase.  During Registration you have the option to attach a copy of your original purchase receipt to the registration form.  If you do not attach a copy of the original  purchase receipt to your registration, then you should print your Registration Confirmation and attach it to a copy of the original purchase receipt and keep it in a safe place.  You will be required to present a copy of the Original Purchase Receipt to NorCross Marine Products if you make a warranty claim.  CLICK HERE TO REGISTER NOW

 

If I submit this form within 15 days of purchase, why do I need to present my original purchase receipt if I want to make a warranty claim?

The NorCross warranty only covers the original purchaser of the product for a period  as defined in the Product Warranty Policy.  The original purchase receipt is necessary to match the date of purchase to the Submitted Warranty Registration Form.

 

What are my options for getting a replacement product?

When requesting warranty service, our representative will assign you a Return Authorization Number (RA#) and then give you 2 options for obtaining a replacement.

  • Option 1:  After receiving a RA# you will need to return the defective item to us (It is recommended you ship the product back to us via UPS, FedEx, or other traceable method to ensure proper delivery).  We will repair/replace the item within 2 business days of receipt and return it to you via UPS Ground service. 
  •  Option 2: Prepay for a replacement via Credit Card and we will ship a replacement immediately.  Upon receipt you will have 30 days to return the defective merchandise to us.  Upon receipt we will issue you a full credit for the prepaid replacement.  (Please Note:  if the returned item is deemed have been abused, mistreated or not covered by our warranty policy you will be charged a repair fee.) 

Who is eligible for the NorCross Marine Products Warranty?

The original purchaser of the product from an authorized NorCross Marine Products dealer.

 

How Do Get A Unit Repaired By NorCross Marine Products Under Warranty?

Warranty service can be initiated by completing an Online Form

 

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