Product Warranty Policy
Here at NorCross Marine Products (NMP) we understand that life is hectic, sometimes stressful and there is never enough free time. The last thing you need is a fish finder or depth sounder adding to life’s displeasures. That’s why we’ve created the "You Break It… We Fix It…" Warranty.
For 2 years from the date of your original purchase, we will warranty your HawkEye® and NorChill® against any and all damage. Better yet, we promise to make it as painless as possible.
The product warranty period varies per product and will be clearly defined on the Original Packaging supplied with the product at the time of purchase. All products that were purchased as "Refurbished" or "Outlet" carry a 90-Day Limited Warranty.
The customer, however, is responsible for any costs associated with warranty shipping.
This warranty is void if damage or malfunction is due to excessive abuse by the customer; abuse, misuse, accident, failure to reasonably maintain, improper installation or use, or unauthorized alteration or repairs. NMP retains the exclusive right to repair or replace the unit at its sole discretion and holds this right as the exclusive remedy available to the customer against NMP for any defect, malfunction, or non-conformity concerning the product, or for any loss or damage resulting from any other cause whatsoever. NMP will respond to all warranty claims within a reasonable time after receipt of the unit from the original purchaser, with such response time not to exceed thirty days without written notification of delay to the customer.
A copy of the original sales receipt is required as proof of purchase for warranty repairs.
If the problems are related to depth readings, please send the transducer along with the unit when sending for repair. We will not under any circumstances be liable to anyone for any special, consequential, incidental, or other indirect damage of any kind, except where incidental or consequential damages are non-waivable as a matter of law. NMP goes to great lengths to provide the highest quality products, engineered and manufactured under the most stringent regulations in the world. We, therefore, reserve the right to make changes or improvements in our products without incurring the obligation to make these changes on equipment.
Warranty service can be initiated by completing an online form or by contacting us by email at firstname.lastname@example.org. ALL returns that are shipped back to us without authorization will be rejected.
Repairs Not Covered Under the Warranty: If NMP determines that the defect is not covered under the NMP Limited Warranty, we will contact you about your repair options and associated costs. We reserve the right to deem any product unserviceable if replacement parts are no longer available.
All claims and disputes arising under or relating to this Product Warranty Policy are to be settled by binding arbitration in the state of Florida.
This Product Warranty Policy and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Florida including all matters of construction, validity, performance, and enforcement and without giving effect to the principles of conflict of laws. Any action brought by any party hereto shall be brought within the State of Florida, County of Martin.