I have a unit that needs repair under warranty, can you pre-ship me a replacement unit?

Most warranty repairs are processed and shipped out within 1 business day of receipt.  If you have an urgent need to have your product repaired quicker, we do offer a warranty pre-ship option. 

What are my options for getting a replacement product?

When requesting warranty service, our representative will give you 2 options for obtaining a replacement.

  • Option 1:  After receiving a Return Memo you will need to return the defective item to us (It is recommended you ship the product back to us via UPS, FedEx, or other traceable method to ensure proper delivery).  We will repair/replace the item within 2 business days of receipt and return it to you via UPS Ground service. 
  •  Option 2: Prepay for a replacement via Credit Card and we will ship a replacement immediately.  Upon receipt you will have 30 days to return the defective merchandise to us.  Upon receipt we will issue you a full credit for the prepaid replacement.  (Please Note:  if the returned item is deemed have been abused, mistreated or not covered by our warranty policy you will be charged a repair fee.) 
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